Money-Back Guarantee and Anti-Fail Guarantee
We know that people don't want a bottle of resin, they want the awesome prints that come from it.
Because of this, we're implementing two satisfaction guarantees:
- Money-Back Guarantee: If you're not happy with our resins for whatever reason, just message us, and we'll give you your money back.
- Anti-Fail Guarantee: If you had a print failure, you can send us a picture of it, and we'll refund any amount of resin you lost.
1. Money-Back Guarantee
We only want to profit when we can make people happy.
We're in the lucky position to be selling materials that our buyers genuinely consider great, often calling it their 'favorurite' or the best in the category.
That's how we want to make our money, by listening to hobbyists, artists and professionals, and bringing them genuine value.
But for every hundred happy buyers, there will inevitably be a few that we fail to win over.
If that's you, please just send us a message, and we'll refund your purchase.
A few terms to this:
- You don't need any justification for the refund, just the fact that you didn't like it is enough. But we would really appreciate any feedback you have about the resin.
- If you had problems printing with the resin, we would like to help you solve it, in addition to sending you a new bottle/refunding the wasted amount.
- This guarantee would apply only for the first bottle in your order, which should be enough to decide if you liked it or not. If you ordered more than 1KG, we would ask that you return the rest (eg. return 4KGs if you ordered 5KGs). We'll pay for any return costs.
- Be nice. If we have reason to suspect fraud (eg. many requests from the same address) we reserve the right to refuse a refund. We'd like to keep this guarantee alive, please don't ruin it for others.
2. Anti-Fail Guarantee
If you're happy with our resin, but had a print failure, we'd like to refund any amount you wasted. Or send you a new bottle.
Even if it was your own mistake, we're happy to refund you. We'd just like to make sure you end up with great prints when buying our materials.
A few terms to this:
- We will ask you to please send us a picture of the failures.
- We also need some way to verify the amount of resin wasted. This can be a picture of the misprints being weighed on a scale.
Alternatively, you can send a screenshot of the slicer's estimation of the amount of resin that was used (example above). If you're not sure how to check this, we can help you. - The refund amount will be based on how much resin you've lost. If the amount is substantial, we might offer to send you a whole new bottle instead.
- Be nice. If we have reason to suspect fraud (eg. many requests from the same address) we reserve the right to refuse a refund. We'd like to keep this guarantee alive, please don't ruin it for others.