Warranty

Yes, That's 3D Printed offers a 14-day unconditional money-back guarantee and one-year warranty, we promise we will always stand behind our products and services. If you are not fully satisfied with your purchase, let us help you with a replacement, return, or repair.

 

Following Conditions Are Not Covered Under Warranty: 

Products without solid proof of purchase.

Consumable parts, such as the resin, LCD, and FEP  ( nFEP) film, unless damage has occurred due to a defect in materials or workmanship.

Damaged caused by human factors - including but not limited to - misuse, installation, abuse, abnormal voltage, water, fire, transport accident, and/or other external causes.

Damage caused by unauthorized alteration, modifications, or disassembly of parts or components not by official instructions.

Damage caused by non-authorized service providers.

Damage caused by operations that did not follow instructional recommendations.

Product purchased from an unauthorized seller(s), illegitimate platform(s), and/or secondhand sales.

 

Products Damaged on Arrival

If the parcel’s exterior is suspected of being damaged upon arrival, please provide a video recording of (a) the parcel exterior, (b) the unboxing process, and sufficient information for Yes, That's 3D Printed (and supplier partners) to assist in handling DOA cases.

If the shipping container or cushioning material is damaged, it should be kept until the shipment contents have been checked for completeness and the instruments have been checked mechanically.

If any mechanical damage defects, instrument, or component failures are found, please fill out the Technical Issue Form. If there is mechanical damage, defects, or a shipping container is damaged, please fill out the Info Issue Form.

Warranty Period of Main Components

The warranty period begins from the date the order arrives and expires at the end of the warranty period.

*If your device is not listed in the chart below, please contact the Yes, That's 3D Printed support team for further information.

 

Printers

Product

Main components warranty

Warranty period

Uniformation
GKTwo

LED Module

12 Months

Building Plate

12 Months

Z-axis

12 Months

Resin Vat

/

Main Body

12 Months

LCD 6  Months
nFEP  /

 

Curing Station

Product

Main components warranty

Warranty period

Uniformation
Curing Station

LED Lights

12 Months

Turntable

12 Months

Main Body

12 Months

 

Washing Station

Product

Main components warranty 

Warranty period

Uniformation
4.5L Ultrasonic
 Cleaner

-

12 Months

 

Resin

Product

Main components warranty

Warranty period

Resin

-

No Warranty